Question 1

Do drivers need an account to submit a breakdown?

Accepted Answer

No. Drivers can report a breakdown without registration. Dispatch receives the case instantly.

Question 2

Can dispatchers add updates and files?

Accepted Answer

Yes. Dispatch can add notes, photos, and status changes that are timestamped for a full audit trail.

Question 3

How does vendor verification work?

Accepted Answer

Vendors claim profiles, publish rates, and verify by domain email or official phone call before receiving alerts.

Question 4

Do you analyze invoices?

Accepted Answer

Uploaded invoices are OCR processed. Parts, labor, and fees are categorized and unusual charges are flagged.